Plynk apologises to customers
Plynk today apologises to its customers for the service being disabled for a number of weeks.
Plynk wants to reassure its customers and various stakeholders that every action is being taken to ensure that the service is up and running as soon as possible.
In June 2017, Plynk announced that it had secured a €25million series A raise, led by a private investment trust. In response to rumours on the uncertainty of the investment, CEO Charles Dowd comments: “Like most investments of this size the money is delivered in tranches. The business needs to deliver on agreed milestones to draw down each instalment. On receiving interim financing from our investors we made the decision to announce the investment. We believed this financing would give us sufficient time to complete the deal and move forward on our mission.
Unfortunately, this process has taken significantly longer than expected for Plynk, and the knock-on effects were felt by our customers, team and vendors, so we decided to stop issuing accounts to new users, and temporarily disable certain functionalities in the app.
All our Plynk customers should know that their money is secure, and if they have any queries or concerns to get in touch.”
Dowd added, “Plynk and our investors have committed to this deal and will work together to deliver on the Plynk mission. During this period, we have been working hard on Plynk 2.0 and are excited about announcing that soon. We, as a team, are as committed as ever to serving our customers and we thank them for their patience."
Plynk sincerely apologises to its users for the difficulty this has created. Customers can contact email@example.com if they have any queries or concerns.